The passenger ejected from the plane, David Dao, suffered a significant concussion, broken nose and lost two front teeth in the incident, and will need reconstructive surgery, according to his attorney, Thomas Demetrio, who has signaled that Dao will likely sue the airline.
United`s board said on Friday the company had to craft policies to win back customer trust and apologized to Dao and his family. It added that it stands behind Chief Executive Oscar Munoz, who has been under fire in the wake of the incident.
Munoz has said he has no plans to resign.
Even before this week, Munoz was under pressure from activist investors to improve the airline`s performance, including its customer relations.
In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.
A physician on the ground assured the crew that "it was not a life-threatening matter," United spokeswoman Maddie King said in an email on Friday, adding that the airline is "reaching out to the customer to apologize and discuss the matter.
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